What is your cancellation policy?
For a full refund on our day tours, please cancel in writing (by email) at least 24 hours in advance of the start date of the experience.
Can I change my reservation?
If you need to change your reservation for any reason, please do so at least 24 hours in advance of your tour. We will do our best to accommodate you.
Do you pick up from my hotel?
For the Grand City of LA Tour and the Afternoon City Tour of Los Angeles, we pick up from approximately 14 hotels. If your hotel is not listed below, we recommend the JW Marriott Los Angeles LA Live as your pick-up point. If you’re not sure where your nearest pick-up point is, check out our map to identify your pick-up spot!
If you are located outside these zones, please contact us, as we may be able to accommodate you.
Hotel Pick-Up Locations
- Courtyard & Residence Inn by Marriott Los Angeles LA Live (901 W Olympic Blvd)
- Hilton Checkers Los Angeles (535 S Grand Ave)
- Hotel Figueroa, DTLA (939 S Figueroa St)
- InterContinental Los Angeles Downtown (900 Wilshire Blvd)
- JW Marriott Los Angeles LA Live (900 W Olympic Blvd)
- The LA Grand Hotel Downtown (333 S Figueroa St)
- Luxe City Center Hotel (1020 S Figueroa St)
- Millennium Biltmore Los Angeles (506 S Grand Ave)
- Omni Los Angeles Hotel at California Plaza (251 S Olive St)
- Sheraton Grand Los Angeles (711 S Hope St)
- The Westin Bonaventure Hotel & Suites (404 S Figueroa St)
- Hollywood Hotel (1160 N Vermont Ave)
- The Hollywood Roosevelt (7000 Hollywood Blvd)
- W Hollywood (6250 Hollywood Blvd)
What is the best way to get to the meeting point?
Los Angeles is a well-connected city, and there are numerous ways to get here, depending on where you’re located. We have compiled a list below of some of the best options. Please note: The cost of all metro buses and trains is $1.75 per person including transfers, as long as you travel in a continuous direction away from the starting station.
For those coming from Beverly Hills, Burbank, Glendale, Koreatown, and West Hollywood
We recommend taking a rideshare such as Uber or Lyft. Because the Los Angeles metropolitan area has more Uber and Lyft drivers than any city in the world, pricing is be relatively competitive.
For those coming from Long Beach
Take the Metro Blue Line (map here) to Pico Station in Downtown Los Angeles. From here, walk to the JW Marriott Hotel.
For those coming from Orange County or Ventura County
There are numerous Metrolink trains (map here) which will take you to Union Station. Once at Union Station, you can transfer to the Metro Red Line and get off at 7th Street/Metro Center Station.
For those coming from Pasadena
Take the Metro Gold Line (map here) to Union Station. At Union Station, transfer to the Metro Red Line (map here) towards North Hollywood and get at the 7th Street/Metro Center Station. You can walk to the JW Marriott Hotel from here.
For those coming from the San Fernando Valley
Take the Metro Orange Line Bus from one of the stops in West San Fernando Valley (map here) to the North Hollywood Metro Station. From here, you will transfer to the Metro Red Line (map here) towards Union Station. Take the Red Line and get off at 7th Street/Metro Center Station. Then you can walk to the JW Marriott Hotel at LA Live.
Another option is for those taking the Metro Red Line from the San Fernando Valley to get off at the Hollywood/Vine Station. This station sits directly under the W Hollywood Hotel, another one of our pick-up points.
For those coming from Santa Monica
Take the Metro Expo Line (map here) from the Downtown Santa Monica Station (located at the intersection of 4th St. and Colorado Ave.) to Pico Station or the 7th Street/Metro Center Station. From here, you will be able to walk to the JW Marriott Hotel at LA Live.
Is there any place for me to park?
There is plenty of paid parking spots at our hub, the JW Marriott Hotel located at LA Live.
What kind of vehicle will I be riding in?
You will be riding in one of our 7-passenger Mercedes-Benz Minibuses.
How much walking is involved?
Our tour is conducted by vehicle, which means that not much walking is involved. However, we do make stops at certain locations, such as the Hollywood Walk of Fame, the Griffith Park Observatory, and the Beverly Hills Sign. The Grand City of LA Tour also stops at the Original Farmers Market for lunch, but this location has many seating locations available.
Do you provide tours in languages other than English?
At the moment, the Grand City of LA Tour and Afternoon City Tour of Los Angeles are only available in English.
Can we bring a stroller?
Yes, we can make room for your stroller in our vehicle. However, please make sure to bring a carseat along if your child is required to ride in one.
Can the Original Farmers Market accommodate my dietary restrictions?
With about 34 restaurants and ten specialty food shops, the Original Farmers Market offers a wide variety of meal options that can accommodate almost any dietary restrictions. Check out the list of merchants here to see what is available, and feel free to ask your tour guide for recommendations.
Do you store any of our credit card information?
No. We use a trustworthy booking software called Peek that handles all our transaction data.